Frequently Asked Questions

Let Us Help You Clear Up Any Questions

What measures are you taking for Covid-19?  
We are understanding of the current events in which we find ourselves in, and for everyone’s safety, we are taking the following precautions:

• Washing hands regularly
• Staying home when sick
• Practicing social distancing in all homes
• Cleaning equipment after every use

If you would like to make any additional requests, please reach out to us directly. What is included in a Basic Clean?  
Dos:

• Vacuuming
• Sweeping/mopping
• Dusting of all common areas
• Wiping down all hard surfaces (Includes kitchen surfaces as well as bathroom sinks, stair railings, and tables, as well other common surfaces)
• Cleaning of bathroom (Includes complete tub, shower, sink, and toilet)
• Cleaning of seating areas (Includes vacuuming of pet hair and other debris)
• Minor trash removal to dumpster.
• Minor tidying up of residence (Includes picking up of objects such as toys, clothes, and other minor objects in order to do a more defined clean of general areas)
• Tidying up bed area (Includes wiping and dusting night stands and shelving. Making of bed is done on request only)

Don'ts:

• Detailed cleaning such as baseboards, light switches, door handles, or detailed dusting
• Organization
• Any add-ons

What is included in a Deep Clean?  
Dos:

• Everything listed under the “Dos” of a Basic Clean
• Detailed cleaning of baseboards, light switches, and detailed dusting
• Light organization in all rooms (For detailed organization, select add-on)

Don'ts:

• Add-ons, such as detailed organization or cleaning of fridges

Will the same cleaner come every time?  
Upon request, we can certainly work to make this happen. Although, in understanding how life can be unpredictable at times, we may have to send a different cleaner at times. Do you clean if someone smokes indoors?  
We have a strict policy on no smoking indoors with our cleaners. We wish to offer the best experience for everyone involved, and this includes our cleaners. How do I decide on current condition?  
To better understand which to select:

• If your home has not been professionally cleaned in the last 1 year then select "very dirty"
• If your home has been cleaned within the last 6 months then select 'pretty dirty"
• If your home has been cleaned within the last 3 months then select "slightly dirty"

What is the reason for selecting the current level of condition?  
We have this system in place as it helps simplify the industry by removing the whole process of being in-person or on the phone to provide quotes. Having this simply allows for a more enjoyable and smooth-lined experience for everyone!

When deciding on the level of cleanliness to choose, being honest is the best way to go. Each selection has a certain amount of time that is formulated on our end that we devote to each level. If you select the inappropriate level, we cannot promise that the clean will be completed in the time we have offered — this is why it is important to be honest. If you are not honest in your answer, you may need to create an additional booking at an additional cost. What are some things you will not clean?  
Some things we absolutely will not touch are:

• Houses infested with bed bugs
• Animal and human waste or other biohazards
• Homes heavily infested with cockroaches (In order for us to consider cleaning such homes, we must have proof that the home was recently cleaned by a professional exterminator)
• Homes heavily infested with mold

While we wish for everyone to live in a clean home, we must provide a safe working environment for our cleaners. What services do you recommend for first-time clients?  
We highly recommend a deep clean for all first-time clients because this will allow us to hit all the spots that might have been previously missed in the past, and it also allows us to devote more time to certain areas. After the initial clean, most will choose to switch to a regular clean. Do I have to be home when the cleaners arrive?  
You do not need to be home and are not expected to be; however, we would love to have an initial meet for every new client and our cleaners. This will help build personable relationships with our cleaners. Are your cleaners background-checked, and can they be trusted?  
Yes, you can! We conduct a federal and statewide background check on all our cleaners to help ensure everyone’s safety. The best clean requires the best cleaners. Will I always be charged upon booking?  
At this point in time this is 100 Percent optional. Simply choose "Contact Me" after filling out the form if you wish to pay after service is completed. Are there other forms of payment accepted?  
Yes! We also accept checks payable to Clean Stories. In order to select this option, simply select the “Contact Me” option after completing the form. We will then complete the appointment process in which after we have completed the cleaning service, we will then expect to receive the check before our cleaners leave the home. What happens if I am unable to pay for service after completion?  
While our absolute goal is to provide great service and will work towards solutions if a disagreement arises, if payment is not received after service is rendered then we will unfortunately send accounts to collections. If ever dissatisfied with a service completed then we ask that you reach out so we can do our absolute best to make things right within reason. What if I’m not happy with my clean?  
If you are not happy with your clean, we would like for you to reach out ASAP. We give up to 24 hours after the service for our clients to request a reschedule. A reschedule will be given or denied at our discretion.